PRIVACY POLICY.

Remtech Digital - FZCO ("we," "us," or "our") is committed to protecting the privacy and security of Clients (“you”, “your”) personal information. This Privacy Policy describes how we collect, use, maintain, and disclose information collected from users (each, a "User") of our website and services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Controller refers to any holding company, subsidiary, or entity belonging to the Remtech Digital – FZCO group of companies, which may act as a personal data controller for the purposes outlined herein.

  • Remtech Digital - FZCO Services means any website, digital service, or official communication channels operated by Remtech Digital, including the content and services offered through these channels, as well as any updates, upgrades, and versions thereof.

  • Personal Data refers to any information relating to an identified or identifiable natural person ("Data Subject"). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier or to one or more factors specific to that natural person.

  • Privacy Laws means any applicable legislation related to the protection of personal data.

  • Processing refers to any operation or set of operations performed on Personal Data or sets of Personal Data, whether by automated means or not. Such operations may include collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction of Personal Data. 

DATA CONTROLLER

The "controller" of data processing as described in this privacy policy (i.e. the responsible person) is:

Remtech Digital FZCO,

IFZA Business Park, DDP,

PO Box 342001, Dubai,

United Arab Emirates

info@Remtechdigital.com

COLLECTING AND USING YOUR PERSONAL DATA
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Contact information - such as name, email address, phone number, physical address.

  • Payment information - such as bank account details, which may be collected to process payments for products and/or services.

  • Usage Data -such as your IP address and interactions with our Services. 

USAGE DATA

Usage Data is collected automatically when using the service.

Usage Data may include information such as your device's internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

TRACKING TECHNOLOGIES AND COOKIES 

We use cookies and similar tracking technologies to track the activity on our service and store certain information. For more information, please see our ‘Cookie Policy’. 

USE OF YOUR PERSONAL DATA 

The Company may use Personal Data for the following purposes: 

  • To Provide and Maintain Our Services – including monitoring and analyzing the usage of our Services to improve performance and user experience. 

  • Account Management – to manage your registration as a user of our Services. The Personal Data you provide allows access to certain functionalities available to registered users. 

  • Contract Performance – for the development, compliance, and execution of purchase contracts for products, items, or services you have purchased, or any other contract entered into with us through our Services.

  • Communication & Support – to contact you via email, phone calls, SMS, or other electronic means, including push notifications, regarding updates, security alerts, and other information related to the functionalities, products, or services you have contracted with us. 

  • Marketing & Promotions – to provide you with news, special offers, and general information about our products, services, and events that are similar to those you have already purchased or inquired about, unless you opt out of such communications.

  • Managing Requests – to respond to and handle your inquiries or requests.

  • Corporate Transactions – we may use your information to evaluate or facilitate mergers, divestitures, restructuring, reorganization, dissolution, or other sales or transfers of some or all of our assets, including as part of bankruptcy or liquidation, where Personal Data is among the transferred assets.

  • Analytics & Service Improvement – to analyze data, identify usage trends, measure the effectiveness of promotional campaigns, and evaluate and improve our Services, products, marketing strategies, and overall user experience.

We may share your personal information in the following situations:

  • With Service Providers – to monitor and analyze service usage, process payments, and facilitate communication.

  • For Corporate Transactions – in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • With Affiliates – including parent companies, subsidiaries, joint ventures, or other entities under common control, requiring them to adhere to this Privacy Policy.

  • With Business Partners – to offer you certain products, services, or promotions in collaboration with third-party partners.

  • With Other Users – when you share personal information in public areas of our Services, it may be viewed and distributed publicly.

  • With Your Consent – for any other purpose, provided we have obtained your explicit consent.

RETENTION OF YOUR PERSONAL DATA

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Specific data retention periods for Personal Data and Usage Data may vary depending on the nature of the data and legal requirements. However, as a general guideline:

  • Personal Data will be retained for a period of no longer than 5 years after the termination of your account or the end of our business relationship.

  • Usage Data will be retained for a period of no longer than 12 months after collection, unless a longer retention period is required by law or for security purposes.

After the expiry of the applicable retention periods, your Personal Data will be securely deleted or anonymised in accordance with our data retention policies, unless we are required by law to retain such data for a longer period. 

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

All transfers of Personal Data outside the United Arab Emirates (UAE) shall comply with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and any relevant sector-specific regulations.

Personal Data may only be transferred outside the UAE if:

  • The recipient country has adequate data protection measures in place, as determined by the UAE Data Office or other relevant UAE regulatory authorities.

  • Appropriate data transfer mechanisms are implemented, such as contractual clauses, binding corporate rules, or other safeguards recognized under UAE law.

  • The transfer is necessary for the performance of a contract, compliance with legal obligations, protection of vital interests, or other lawful bases under UAE regulations.

For further details on cross-border data transfers, please refer to the guidelines issued by the UAE Data Office or consult relevant UAE authorities.

YOUR RIGHTS

Your rights regarding Personal Data may vary based on the laws and regulations applicable in the United Arab Emirates (UAE). Upon receiving your request through the provided contact details, Remtech Digital - FZCO will respond promptly and within the applicable statutory deadlines. As a general rule, this timeframe is set at thirty (30) days, extendable where necessary, in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) or other relevant UAE data protection laws.

  • Access – You have the right to obtain confirmation as to whether or not personal data concerning you is being processed. If such processing is taking place, you have the right to access information about the processing, including the purposes of the processing, the categories of personal data being processed, the recipients of the personal data, and its retention period.

  • Rectification – You have the right to correct any inaccurate personal data and to complete any incomplete personal data we may hold about you.

  • Erasure ("Right to be Forgotten") – You have the right to request deletion or erasure of your Personal Data under certain circumstances, subject to legal and regulatory obligations requiring data retention. If applicable, we will take reasonable steps to inform third parties that also process your data of your request for deletion.

  • Restriction – Under certain circumstances, you have the right to request the restriction of the processing of your personal data.

  • Portability – Where processing is based on your consent or contractual necessity, you have the right to request a copy of your Personal Data in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request us to transfer your data directly to another controller. Please note that once transferred, the processing of your data by a third party is governed by their respective privacy policies.

  • Objection – You have the right to object to the processing of your personal data, including profiling, for direct marketing, statistical, scientific, or historical research purposes. Additionally, you have the right not to be subject to automated decision-making, including profiling, that has legal or other significant effects on you.

  • Withdrawal – Where we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 You may exercise your rights of access, rectification, erasure and restriction by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

If you believe that our processing of your Personal Data does not comply with applicable UAE data protection laws, you have the right to lodge a complaint with the relevant UAE Data Protection Authority, such as the UAE Data Office or applicable sectoral regulators.

DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements: The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the service

  • Protect the personal safety of users of the service or the public

  • Protect against legal liability

Security of Your Personal Data: The security of your Personal Data is important to us, however no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

DETAILED INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA 

We may engage third-party service providers to assist in operating our Services, and they may have access to your Personal Data as required to perform their functions. These vendors collect, store, use, process, and transfer information about your activity on our Services in accordance with their own Privacy Policies and applicable UAE data protection laws.

  • Analytics – We may use third-party service providers to monitor and analyse the use of our Services.

  • Email Marketing – We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

  • Payments: We may provide paid products and/or services within the service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Bank Transfers – If you choose to pay via bank transfer, we may request additional information to facilitate the transaction and verify your identity as required by applicable UAE financial regulations.

UAE PRIVACY

Legal Basis for Processing Personal Data under UAE Law

We process Personal Data in accordance with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable UAE data protection regulations. The legal bases for processing Personal Data include, but are not limited to:

  • Consent – You have given explicit consent for processing your Personal Data for one or more specific purposes.

  • Contractual Necessity – Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.

  • Legal Obligations – Processing is required to comply with applicable UAE laws, regulatory requirements, or lawful requests by government authorities.

  • Vital Interests – Processing is necessary to protect your vital interests or the interests of another natural person.

  • Public Interest or Official Authority – Processing is carried out in the public interest or in compliance with an official duty as required by UAE law or regulatory authorities.

  • Legitimate Interests – Processing is necessary for the legitimate interests pursued by the Company, provided such interests do not override your fundamental rights and freedoms.

In all cases, Remtech Digital - FZCO is committed to ensuring that Personal Data processing is conducted lawfully, fairly, and transparently. If you require clarification on the specific legal basis applicable to the processing of your Personal Data, including whether it is a statutory, contractual, or necessary requirement, please contact us.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18, we take steps to remove that information from our servers.

LINKS TO OTHER WEBSITES

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update or change our Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about our Privacy Policy or data processing practices, you can contact us by email: info@remtechdigital.com